Terms & Conditions

Effective Date: July 28, 2026 • Real CRM Technologies Pvt Ltd

1. SaaS Master Subscription Agreement

By subscribing to or executing a commercial proposal for Real CRM, you ("Customer", "Builder", "Developer") agree to these terms governing access to the Real CRM cloud software platform and AI services.

2. Service Level Agreement (SLA) & Uptime

Real CRM guarantees 99.8% platform uptime for professional plans and 99.99% for dedicated enterprise deployments, excluding planned maintenance windows communicated 48 hours in advance.

3. Fair Usage Policy for Telecalling & WhatsApp API

Subscribers must comply with TRAI regulations and Meta WhatsApp Business policies. Bulk promotional messaging is strictly restricted to opted-in buyer inquiries.